Frequently Asked Questions
Your top questions, answered. Can’t find what you’re looking for? Contact us and we’ll help you within 1–2 business days.
General
Where is Cristl Jewelry based?
We’re proudly based in Atlanta, Georgia, and ship nationwide.
Do you offer gift wrapping?
Every order arrives in our signature matte black velvet pouch. Perfect for gifting.
Orders & Shipping
How long will my order take to arrive?
Standard shipping takes 3–5 business days. Express arrives in 1–2 business days. Orders ship within 1–2 business days of purchase.
How do I track my order?
Visit our Track Order page and enter your details. You’ll also receive tracking updates by email.
Product & Care
Is your jewelry waterproof?
Yes. All Cristl pieces are waterproof, tarnish-resistant, and hypoallergenic — crafted for everyday wear.
What materials do you use?
304/316 stainless steel, 925 silver, and thick PVD plating for long-lasting shine.
Returns & Exchanges
Can I return or exchange my item?
eligible items can be returned or exchanged within 14 days of delivery. Visit our Returns & Exchanges page for details.
Contact
How can I reach you?
Email support@cristljewelry.com or use our Contact Form. We respond within 1–2 business days.